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Terms and Conditions


All products in the online store are property of Pinho Rodrigues & Ca, Lda designated as Vannelshoes.

VannelShoes retains ownership of the products until it has received full payment of all these products.

VannelShoes has the right to not process orders from users who are not consumers.

For all online purchases, users should make a registration by providing an email address in order to contact in case of need.

The registration is only allowed if the user is older than 18 years. All users when registering are consenting of legal age.

How to Order

It is necessary for the user to have an email account and that your browser is set to accept cookies in order to allow the enjoyment of all navigation conditions.
To place an order:

1 - Select your product
2 - Choose your size
3 - Add in selection
4 - Process order
5 - Choose your invoicing and delivery address
6 - Choose shipping method
7 - Choose payment method
8 - Review your order
9 - Finish your order

After finishing your order you will receive an email with a summary of your order and payment data.

All your orders will be available for consultation in your reserved area. We reserve the right to not accept your order or cancel it even after the automatic confirmation.

By submitting your order you are accepting the conditions of purchase, as well as other conditions in through links, including the terms and conditions of use.

VannelShoes has the right to refuse your in order to verify the provision of incorrect data and anomalies in payment, please consult the Secure Payments section for more information. In that case, you will receive an email with the cancellation.

If you pay for an order, where the products are no longer available, VannelShoes will proceed to refund the amount paid in its entirety.


The prices shown in the Online Store already includes Value Added Tax (VAT).

Prices are all presented in euros. The country of delivery may have an influence on prices due to transportation costs.

During the process of your order, the prices will be unalterable.

To the order will be added the shipping charges.

The prices displayed on the site are subject to change. VannelShoes reserves the right to change the prices without notice.

Shipping and Delivery

For more information consult our Shipping and Delivery section.

Return Policy

For more information consult our Return Policy section.

Client Support

For more informations, contact us to